Healthcare Call Center – Questions, Answers And Healthcare Records’ Privacy

Healthcare Call Centers – Questions, Answers And Healthcare Records Privacy

When it comes to working in a healthcare call center, agents need to be aware of the questions they ask callers when collecting information over the phone and how to answer questions being asked of them. Sometimes their jobs are complicated by the fact that people are more reluctant than ever to share their personal information over the phone.

According to an informative research article published by Javelin Strategy, it shows that in the past year there were 12.6 million victims of identity fraud – equating to about 1 victim every 3 seconds. Newspapers and TV news report daily about people having their personal information taken because of scammers claiming to be from a credit card company, insurance company, or government agency. This means everyone, especially the healthcare industry and medical facilities, need to be mindful when guarding healthcare records’ privacy, deciding who collects the information, and who has access to the information. Healthcare call centers are at the heart of this information privacy issue and their agents are trained to protect the privacy interests of those they interact with.

What questions are legitimate to ask as an agent in a healthcare call center? This should not be an issue an agent decides. Your healthcare call center and agents should be HIPAA certified and compliant. Additionally with the Data Protection Act, there are question that must be asked of the caller in order to establish identity, and this Act coupled with HIPAA requirements determine the scripting that a healthcare call center use when collecting information. Safeguards are in place to assure information is not shared with any unauthorized persons or organizations outside of the call center. There can be no cameras or pencils or devices of any kind used to capture a caller’s data other than the computer terminal being used. It’s a computer terminal because no hard drives can be attached that would permit data storage.

The healthcare system is extremely complex, and can be a bit confusing if you don’t know how to ask the right questions. The questions typically asked by healthcare call center agents are comprehensive enough to establish the caller’s identity and generally follow a three-question check.

Questions To Ask

During security checks, representatives will ask questions that come from these three groups:

• 1^st question: Account number, reference number, contract number, or phone number
• 2^nd question: Name
• 3^rd question: Address, partial address, postal code, date of birth, payment method, last payment    made, other phone numbers, email address

Often times, a call center for financial services will ask questions that require a numerical question, such as “what is your current account balance?” Of course if you’re calling to find your current account balance you will be asked several additional questions until your identity is established.

Questions That Are Avoided – It’s In The Agent Scripting

In a healthcare call center, proper training will not only instruct agents as to which questions to ask, but also which questions to avoid. That’s precisely why agents scripts are carefully crafted to include more open ended responses on certain places. An agent might ask, “What type of insurance do you have?” instead of “Do you have a PPO or an HMO plan?”.

asking questions, agents need to be careful that they aren’t giving a scammer a 50-50 chance at getting the question correct. That’s precisely why the agent scripts are a little more open ended is certain places. An agent might ask, “What type of insurance do you have?” instead of “Do you have a PPO or an HMO plan?”

When scripting and FAQ’s are developed for agents in healthcare call centers, there needs to be a balance struck between something that a legitimate policyholder or patient should be able to answer and avoiding questions where the answers can be easily found on a bill or receipt.

If a wallet is lost or stolen or a bill is removed form a mailbox scripting guides the agent not to ask questions that a thief might have in their possession. For example, health insurance call center agents, typically avoid asking a member “what was your last claim under this policy?” A thief could look at a stolen bill or the account they have hacked into and know that answer. Instead, insurance representatives ask “how long have you had this policy?” or something along those lines where the answer requires knowledge beyond the most common documents. The goal being to assure there is a balance between something that a legitimate policyholder or patient can answer and something that won’t appear on any documents.

Agents are trained not to be afraid to challenge a customer is they fail to provide accurate answers to security questions. If given the wrong answer to two or three questions, there can be a good chance it isn’t the legitimate customer. Politely end the call and tell them they have failed the security checks. In most cases a legitimate customer should be able to pass the security checks for their accounts even if they fumble through. Ultimately, the security lengths that a healthcare call center goes through are essential to help keep healthcare records’ privacy intact.

What Sets Ansafone Apart From The Competition?

What Sets Ansafone Apart From The Competition?

When it comes to providing businesses with call center management solutions, Ansafone (http://www.ansafone.com/) is a step above and calls ahead of the competition. What sets Ansafone apart from the competition is that we are a call center driven by the goal of providing a personal touch and total relationship integration for their clients’ customers. Most call centers offer services they believe will set them apart from and above their competitors. Ansafone is no different!  However, Ansafone’s claims for differentiation are based on their multi-year award winning outsourced customer services and their forty plus year history of customer support transactions.

Some call centers that offer 24/7/365 services have only skeleton crews available during the night time hours and customer calls are frequently missed. Ansafone is available 24/7/365 and that isn’t just lip service. Our agents are alert and available to support client calls any time. Ansafone goes to great lengths to be there whenever calls are received – no matter the hour of day or night. Your customers aren’t just your customers; they’re Ansafone’s customers also. Ansafone’s call center agents go to great lengths to ensure that every interaction with their clients’ customers is pleasant, memorable, and offers a personal touch.

Services That Go Beyond

Attention to the details and a work to completion attitude is what you get when you work with Ansafone and their call center management team. Their myriad of contact center services ensures each client’s customers gets first-class services and communications. Whether your business needs live chat call center, customer email management, inbound call center services, inbound telemarketing services, telephone answering services, outbound call center services, social media customer services, or inbound telemarketing services, Ansafone has a team of highly-trained agents ready to take on your requirements and deliver them with excellence.

From Fortune 1000 companies to mid-sized or small businesses, Ansafone has the processes, technical expertise, experience, capacity, and staff to handle your communications requirements. Small businesses needing telephone, answering services or are a large Fortune 500 company that needs full-scale call center solutions, Ansafone’s staff team leaders, QA professionals, and professionally trained agents have the skill set and training to handle all of the services your company requires.

Ansafone is focused on the communications needs of your customers. They are committed to going the extra mile and delight every customer.  Ansafone’s clients expect a certain level of service and Ansafone goes above and beyond that level of service. Ansafone strategizes with their clients around process improvements and ways they can improve their service and deliver a better experience for their customers. Ansafone client management philosophy is based on open dialog and active listening. Their management team is open to suggestions for process improvement and listens to clients and actively seeks ways to improve the customer experience.

Ansafone believes in transparency with their clients. With a complex call center environment, there can be the occasional hiccup. Their management team honestly communicates with their clients if issues arise. This transparency not only helps build trust with their clients, but it also helps to improve Ansafone’s performance.

Give us a call today at 800-510-0514 to learn how Ansafone’s tailored call center solutions can grow and sustain your business.

The Top Ten Customer Service Trends for 2013

The Top 10 Customer Service Trends for 2013

The Top 10 Customer Service Trends for 2013 – Implication For Call Center Outsourced Services

2012 is already well behind us and 2013 has hit the mid-way point. New customer service trends are emerging that are gaining the attention of customer service professionals in every market vertical. Some of these trends are being adopted and several are getting a serious look by companies. Because call centers manage the customer services operations for large number of organizations, they will in many cases, lead the effort to embrace these new trends on behalf of their customers. In other cases, in-house corporate resources will likely respond to the trends. Regardless of how they’re implemented, these trends, to a great extent, are being driven by customer demands. Completely ignoring these trends and not updating your call center service strategy could produce negative long-term impact on customer satisfaction and bottom-line performance.

We’ll take a look at the top 10 trends in customer service, with one of the most popular and influential being social media customer services .

1. – Change in customer service channel preference

While voice is still the primary communication channel that’s used when customers request support, it’s quickly followed by online self-service channels and digital channels like live chat, email response, web forms input, and to  a growing extent social web interactions. You can expect customer service organizations, either in-house or through their call center service, to change up and re-align their strategies to broaden the support channels offered to their customers.

2. – Yes to mobile solutions

Offering mobile solutions to their customers is high on the list of 2013 customer service trends. Not necessarily mobile apps, but having a mobile presence in marketing, sales, and eCommerce mobility strategies. Allowing customers to have a consistent experience across all channels is becoming a must and is no longer a “nice to have” support option.

3. – Agile service

When it comes to services, customers expect to have a seamless experience from one channel to the next. If customers start an interaction in one channel and moves on to another to complete that interaction, they expect it to be easy with no broken communication chains. Smooth “bricks to clicks” interactions.

4. – Being proactive on outbound communication

This year has seen an increase in companies investing in proactive outbound communications. This includes service alerts, workarounds, customized cross-sell and up sell offers, and new knowledge base content. Call center services are delivering text messages, Tweets, and email responses for their clients. For call centers it isn’t only about phone calls anymore.

5. – Voice of the customer

2012 saw a leap in the number of companies that adopted voice of customer (VOC) programs  here they attempt you gather and analyze social web comments about their brand. This year you can expect to see better focus on end-to-end feedback processes that will deliver them impactful insights that are rapidly delivered to the appropriate levels within their organizations for authentic engagement. VOC will also be used to measure marketing effectiveness, new product introductions, and word-of mouth impact.

6. – Cost center to differentiator

As opposed to measuring success just as a cost center, many companies are moving toward a balanced scorecard of metrics that are including customer satisfaction measures and the cost and compliance.

7. – More personalized interactions

Thanks to the universal customer history record which allows call center agents to have access to the full history of a customer’s previous interactions, they are able to deliver a more personalized experience for each customer. Marketing departments can mine these records to deliver personalized incentives to each customer – a true 1 to 1 marketing opportunity.

8. – Knowledge management is key

Having knowledge management solutions are critical to the success of call center agents that rely on standardized answers to respond to customer inquiries. Many customers are relying on web self-service knowledge to find the answers they need. Companies must be certain they adopt best practices when content is captured and potentially shared from disparate sources such as email, social media interactions, and forum threads.

9. – Next best action

Continuing to improve scripting and FAQs used by agents in call centers to recommend the next best client approved actions to take during the service resolution processes is a key this year. Providing the next best action options will allow agents to better tailor their service to a customer’s unique needs without violating client protocols.

10. – Business processes meet the front office

Allowing business process management to meet the front office allows companies to continue to standardize service delivery, minimize training time, and ensure compliance and control costs.

Now that we’re halfway through a year full of exciting developments, the customer service industry is already seeing monumental changes in operations, technology, and measurement. Ansafone is embracing these changes and excited to turn the corner towards the next generation of customer care!

Healthcare Enrollment and Member Services – Your Differentiator

Healthcare Restructuring

American healthcare industry is going through some rapid changes and the question is, can you keep up? The healthcare system is facing restructuring on an unprecedented scale. This restructuring is bringing about a new dynamic that may challenge even the most expert and efficient healthcare and insurance providers. Since Federal and State managed health benefits exchanges have become a nationwide reality, there is the real possibility that many business owners, and those seeking healthcare coverage on their own, will have a marketplace of plan options that have never been available before.

The vision is to present employees and business owners with multiple plans and coverage options based on their needs and budget. The outcome will likely be competition between health plan providers, potentially leading to cost savings for consumers, and more flexible coverage options.It’s probable that long standing patterns of consumer loyalty to health insurance plans and healthcare providers will be in flux as consumers and business owners make their selections. With this in mind, the healthcare enrollment and member services aspect of your operations is absolutely crucial.

Positive and Professional Customer Services Influence Consumers

In this evolving and complex environment, consumers and company benefits administrators will phone and email providers of healthcare plans to gain a better understanding of their program options, costs, qualification criteria, plan options, and coverage models.

Here’s the key: these conversations may actually sway decisions to subscribe to a coverage plan – or not. A healthcare enrollment and member services operation may influence buying decisions, more than a plan’s content or coverage. As with other industries, a buyers experience with customer support services can shape their impression of the organization they’re interacting with.

Technically Capable and Knowledgeable Agents Make the Difference

If enrollment and member services agents are knowledgeable, patient, and capable of responding to the questions raised by members and health plan administrators, it’s likely they’ll develop a feeling of trust in the agent, the health plan, and the associated medical professionals. It is also important that the agent strive to achieve first call resolution when possible.

The opposite outcome is also possible-with one phone-call, a customer can lose trust in a company. If an agent doesn’t have the healthcare costs, health insurance deductible information they need at their fingertips, if they are not empathetic, or they provide the inquirer with the impression that they want to end the interaction as soon as possible, a negative impression develops that is almost impossible for an organization to erase.

It’s vitally important that enrollment and member services professionals have proper training, and they are equipped to deliver services to patients, their families and members of the new healthcare industry – hospitals, clinics, insurers, brokers, and others. Another important aspect to take into account is our nation’s “melting pot” composition and the importance of providing bilingual call center and perhaps multilingual call center customer support services.

Healthcare plan providers are recognizing the customer service dynamic and how vital it is to offer stellar services and the importance of partnering with a company that will not only assist with their contact volume but also help to create a continuous customer feedback loop to gain further customer insight for further improvements.

The incentive to improve healthcare enrollment and member services function is clear:

• Improved customer satisfaction
• Increased enrollment
• A more efficient intake process
• Increased positive reviews and ratings
• Positive verbal and online word-of-mouth, instead of the negativity that can hinder the success of an otherwise excellent organization.

Ultimately, having a professional healthcare enrollment and member services function can improve your bottom-line performance.

Ansafone for Healthcare Enrollment and Member Services

Ansafone Contact Centers offers years of HIPAA compliance, healthcare enrollment and member services experience, as well as decades of experience hiring and developing healthcare enrollment and member services agents. Ansafone is very sensitive to achieving the quality standards and service levels expected by our clients. Our agents are equipped with modern solutions that allow us to provide the most efficient communication services.

It’s not just about phone calls for our healthcare trained agents. We support clients with:

• Live Chat
• Email Response
• Web Forms Management
• Social Media Customer Services
• Social Media Voice of the Customer

Our multi-channel approach will allow you to monitor online conversations about your organization and make informed decisions about how and where to respond and engage. These can all be bi-lingual Spanish/ English services, if you need them.

Just hiring people to answer your phones and respond to inquiries is no longer an option in healthcare. Your healthcare enrollment and member services can be a real differentiator between positive customer experiences and interactions, and those that tarnish your reputation and ability thrive during this time of healthcare restructuring.

Contact Ansafone today to discuss options for your healthcare enrollment member services customer support operations.

Ansafone Headquarters Located to Ocala

/ August 1, 2013   / Ocala Star Banner Press Release – Leonard Scales Quote

Ansafone Contact Centers LLC announced Monday it will be opening its corporate headquarters in downtown Ocala, although the company’s current offices in Santa Ana, Calif., will not be closed.

A $100,000 grant from the governor’s Quick Action Closing Fund apparently is driving the company’s decision to make Ocala the company’s headquarters as opposed to Santa Ana.

“We have been working with the state all year on this deal,” Ansafone President & CEO Randy Harmat said. “We have been implementing it and hiring the corporate headquarters people for the last six-seven months.”

The state has given the company until Dec. 31, 2014, to create the 37 jobs.

“We have already filled 30 of them,” Harmat said.

Those jobs are paying, on average, $39,619 a year.

Leonard Scales, Ansafone’s director of sales and marketing, said the company is planning to renovate a large garage that is attached to their current building, the former Maslow Insurance office, 101 NE Second St., Ocala.

“We didn’t use it for any garage space,” Scales said.

The state also is requiring Ansafone to make a $700,000 capital investment.

Harmat said the company will be spending $300,000-$400,000 to remodel the garage into office space.

So far, the company has made a capital investment of $1.3 million in Ocala. That exceeds the $700,000 capital investment the state now is requiring and the $300,000 capital investment the city of Ocala required for the $550,000 incentive it approved a year ago in the form of upgrades for parking.

Last year, MarionCounty also approved a $300,000 grant.

Harmat said there are almost 150 employees in Ocala and 450 employees total company-wide.

“We continue to be grateful for Florida for being a pro-business environment,” Harmat said.

That has allowed his company to expand.

Scales said the company will not close the current Santa Ana offices because the company wishes to maintain local support for its western clients.

“We are not abandoning any clients,” Scales said.

A year has passed since MarionCounty and the city of Ocala offered incentives for the company to open a call center bringing 300 new jobs to Ocala.

“Any time you can have headquarters in a community, that really adds value,” said Ocala-Marion County Chamber Economic Partnership President & CEO Kevin Sheilley. “I think it’s exciting to know that their experience has been so positive that they would want their corporate headquarters here.”

Ansafone is described on its website as “a multi-channel national call center” that “provides everything from basic answering services for small businesses to large scale contact center solutions” for major corporations.

Contact Susan Latham Carr at 867-4156 or susan.carr@starbanner.com.

Healthcare Call Centers Aid Skyrocketing Health Insurance Call Volumes

With new healthcare reforms rolling out nationally, more folks reaching the age of 65, and more Americans speaking languages other than English, health insurance providers are already seeing a spike in call volumes from consumers who are concerned or confused about their healthcare options, health insurance cost, and the availability of a healthcare provider for their specific health issues. Because of this influx of incoming calls, insurance companies are practically at critical mass and are struggling to handle it all. So, what’s a health insurance provider to do? One easy and proven solution to their problem would be to work with an outsourced healthcare call center.

A highly skilled and experienced customer service contact center specializing in healthcare call center services can help insurance companies manage their call volumes significantly. The most obvious way they can help to manage insurance call volumes is by spreading the call volumes thinner by taking calls from insurance customers and providing member services like coverage questions, qualification criteria, and actually enrolling new participants. Bilingual healthcare call centers can help assure that native speakers are available to help plan participants who could use additional language services support.

Healthcare call centers can help insurance companies manage their call volumes in a variety of ways. The most obvious is they can help spread call volumes thinner by taking calls from insurance customers and providing member services like coverage questions, qualification criteria, and actually enrolling new participants. Bilingual healthcare call centers can help to assure that native speakers are available to help health plan participants who could use additional language services support.

With the Affordable Care Act, the face of American healthcare has changed significantly.There will be thousands of consumers calling with questions about how to qualify for coverage, how to get enrolled for coverage, information about their insurance premiums, and with questions about how this Act is going to impact their quality of care and budget.

Aside from the traditional answering of phone calls, a healthcare call center can assist insurance providers by accepting fax transmissions and emails, responding to those they are trained to manage, and forwarding the others to the proper departments for resolution.

Many healthcare customers have been taking to the web to find answers to questions about policies and the benefits they will receive under the new national healthcare plan. Whether it’s by visiting an insurance provider’s website or by posing questions on Facebook or Twitter, consumers are doing more than just making phone calls. Because of this, healthcare call centers have agents trained to respond to web form inquiries and social media posts 24/7/365.

Additionally, healthcare call centers can assist insurance companies with their overflow needs. Healthcare call center agents can respond to customer emails when insurance companies have overflowing inboxes.

So, before hiring more costly in-house employees, take time to consider how much money and how many resources you’ll save by working with an outsourced healthcare call center. Not to mention your time spent on new employee training, investments in additional hardware, additional software license fees, and providing additional benefits packages to hired employees. All of these tasks take away from the time and capitol needed to differentiate your brand, assist current customers, and attract new ones.

Call Centers are the Best Investment for Local Retailers

As a retailer, your number one goals are making profitable sales and building a loyal customer base to help assure repeat purchases. It’s said, the best way to build your brand (make profitable sales) is to increase your loyal customer base. Building a loyal customer base does require some work. You’ll need manpower to meet all of your customer support needs, from answering phone calls, to answering customer questions through web chat, managing a loyalty program and taking orders over the phone. But, if you’re a small business, it might be difficult to justify adding additional full-time staff to manage this important part of your business. So, what do you do? Outsource your customer service and phone based order processing programs to a retail experienced call center, call centers in Los Angeles .

Call centers in Los Angeles, as well as other cities across the country, offer up an array of services aimed at assisting local retailers meet the service needs of their customers.

Live Chat

When a customer reaches out to your business online, they are usually looking for an immediate response. An experienced and technically savvy call centers in Los Angeles can offer Live Chat to customers when they need it most. Live Chat gives customers the chance to talk with a representative while they are browsing your website, looking for items to purchase, and perhaps adding items to their shopping carts. According to Forrester Research, some 57% of online shoppers say they are very likely to abandon their shopping cart if they can’t get their questions answered quickly. Simply offering a Live Chat option to your customers can improve your bottom-line performance by helping to reduce the number of abandoned shopping carts.

Order Processing

Processing orders quickly and efficiently is of the utmost importance to you and your customers. A streamlined process keeps customers happy and can lead to a trusted relationship with them. An outsourced retail call center will deliver 24/7/365 assistance with order placement, refunds, exchanges, provide order details, and shipping status.

Billing and Inquiry

Don’t worry about having a team staffed to take billing calls. Call centers in Los Angeles can handle all inbound and outbound calls related to billing support, and any other purchase transaction inquiry. This allows you to focus on your core business issues.

Social Media Customer Service

If you are delivering online user generated marketing programs, or want to know what people are saying about your brand online, call centers can help you. They can assist you by providing support and mediation for your user generated promotions, email response services, and user surveys for your marketing programs. You can also get assistance in Voice of the Customer monitoring services. This allows you to capture social web comments about your brand and make marketing, PR, and user engagement decisions based on these comments.

Up-sells and Cross-sells

Call centers in Los Angeles has agents that can quickly develop knowledge of your products and services. Agents are thoroughly trained on your brand, and the scripting we jointly develop, helps them to know how and when to offer up-sell and cross-selling suggestions to your customers that increase the value of each sale made.

It’s easy to see the many ways call centers in Los Angeles, and across the country, can assist your local retail company. Outsourcing your customer services to a call center could be the best investment your company ever makes.

Additional retail resources:

Call Center Partner Making a Big Bottom-line Difference

Outsourced Customer Services

Retail – Planning for the Holiday Season

Reasons Businesses Outsource Email Response and Management

Email! It comes in fast and furious and never seems to end. It’s is the most widely used business application and companies of all sizes have it at their disposal. But, when it comes to handling your email volume, it’s likely some important customer and business correspondence slip through the cracks. You may not have the funds to hire staff to respond to your company’s customer and business emails in a timely manner. If the email messages are purchasing inquiries or upset customers and their email message remains in your corporate inbox for days or weeks – well I think you know the potential outcomes.

This is where you can implement outsourced call center services  to remove inbox heat!

Businesses typically outsource email services to a call center for four reasons: ease of management, cost-effectiveness, flexibility, and data protection . We’ll touch on each in a bit of detail.

Ease of management

When you outsource email response and management, you don’t need to worry about having a dedicated IT staff at your facility managing email. Your hosted email platform management will be much easier to maintain and update.

Cost-effectiveness

If you need to hire staff to read, make decisions on best actions, and to respond to a constant inflow of emails, it’s an expensive proposition. Email that lives in a cloud should cost you about 50 percent less than hosted in-house email using a server-based email platform. If you have a tight budget, these savings will certainly go a long way towards improving your budget numbers. Call centers that manage email services have the technologies in place to offer cost-effective email service solutions for businesses of almost any size.

Flexibility

You don’t need to be in the office to check your email. Outsourced email is accessible anywhere a user has an Internet connection, so if you need to work remotely or at an off-site location having this access will be a huge benefit. You can check and send emails from anywhere, even when you’re out on the road, making sales calls, or even if you happen to be away on “vacation”.

Data protection

When you use outsourced call center services for your email services, know that issues of data integrity and security are already accounted for and are in place. Your personal and company data that’s included in email messages is secure and protected by the call center that manages your email environment. If your office has a flood or a power surge and your servers are destroyed, your data is still safe and secure on the call center’s network of storage devices.

Certainly there are many benefits outsourcing your email management to a call center. Call centers that manage email services are secure and help you to manage email communications efficiently. It’s the smart move for delivering rapid and consistent communications and for increasing customer satisfaction.

Healthcare Call Center Services

 

Ansafone offers broad experience in delivering outsourced healthcare call center services. Our professionally trained agents are HIPAA re-certified annually. Ansafone’s technologies are advanced and configured to support the demands required of a healthcare call center.

Ansafone is trusted by pharmaceutical companies, insurers, hospitals, medical supply companies, medical practices, and other members of the healthcare industry. We are an award winning call center that operates efficiently to supports our clients in delivering costs reductions when it comes to member services, generating new enrollments, and customer service tasks.

Why Ansafone’s Healthcare Call Center Services?

• All of Ansafone’s facilities are U.S. based
• Offers the healthcare environment a multi-channel support capability – phone, email, live chat, mass message distribution
• HIPAA compliant – agents re-certify annually
• Professionally trained agents – dedicated to healthcare
• Business continuity – has redundant technologies to assure your call center solution is reliable and available
• Thorough record keeping and storage of every customer transaction
• Quality Assurance professionals assigned to your account to assure service levels meet your expectations

Ansafone’s Healthcare Call Center Services:

• Inbound and Outbound phone services
• Healthcare Enrollment and Member Services
• 24/7/365 availability – 24 hour telephone answering services also available
• Overflow services to support your phone center when you internal resources are overwhelmed
• Live Chat Services
• Email Services
• Messaging to your subscribers – alerts or various kinds, promotions…
• Health plan qualification and eligibility services
• Medical Dispatching
• Appointment setting for healthcare professionals and service units
• Health plan participation information services
• Healthcare Exchange Navigator Support
• Bilingual healthcare call center services
• And more!

Ansafone’s services are offered on an outsourced basis and our promise to you is to serve as your partner and become a seamless extension of you.

Contact Ansafone today at (800) 510-014. We are offer broad healthcare experience. One of our healthcare specialists will be happy to discuss our approach and craft a program that exactly fits your organization.

When Missing a Call Really Matters – Dispatching Service

You need your calls to arrive around the clock but having a staff of dispatchers doesn’t fit in your budget. The issue is in-house dispatchers get paid whether calls are coming in or not. There is an affordable alternative for you! With dispatching services from Ansafone, you pay dispatchers when they answer your calls. Our dispatching service is available 24/7/365 and when calls arrive for you they are answered in a professional and courteous manner. All calls are answered and dispatched as per your instructions. Every dispatched call is recorded for your review and protection.

Our agents are professionally trained and will follow your service dispatching instructions exactly. Your callers will not know they are speaking with and Ansafone agent. Our agents and technology become a seamless extension of your business operations. We can accommodate a requirement for one dispatcher or for one-hundred dispatching service agents.

Depending on your needs, our agents can dispatch by phone, pager message, text message, or email message. It’s your decision and we will not vary our service delivery until you change the instructions you want us to follow. With a single call to your assigned Ansafone Account Executive, you can adjust dispatching instructions for your business.

Ansafone dispatches for companies nationwide. Our prices are competitive and we handle requirements for one dispatcher or several hundred. Ansafone offers the experience to roll-out your service correctly and if there are issues can quickly make adjustments to your services.

Ansafone’s dispatching services can be delivered 24/7/365 or only after your regular business hours if you prefer. Call us today to discuss your plan. We will share our approach and for supporting your company with reliable and professional dispatching services. Call (800) 510-0514 today for a no obligation consultation.