Ansafone Contact Centers Selected as an Innovator Award Finalist by Interactive Intelligence

Ansafone Contact Centers has been honored by Interactive Intelligence as an Innovator Award finalist for 2013.

Santa Ana, CA (PRWEB) May 16, 2013 Ansafone Contact Centers, with contact center facilities in California and Florida, has been honored by Interactive Intelligence as a finalist in their 2013 Innovator Award. Interactive Intelligence has selected Ansafone Contact Centers as a finalist for its Innovator Award based on Ansafone’s comprehensive deployment and creative use of the company’s Customer Interaction Center(R) CIC solution designed for integrated IP communications.

Ansafone uses Interactive Intelligence’s CIC suite to integrate its US based operations that’s staffed by more than 500 agents supporting clients in healthcare, retail, consumer products, government, financial services, real estate, e-commerce, legal, and several other industries. In addition to phone interactions, Ansafone supports multi-channel interactions that include live chat, email management, text messaging, and social media customer services using the CIC suite as the platform.

Ansafone has unified the operations of all of its facilities around the CIC suite. According to Jared Mendez, Ansafone’s Director of Information Technology, “deploying CIC’s all-in-one platform allows us to integrate all aspects of our services from quality monitoring, blended dialing, workforce management, multi-channel routing, and provides us with a platform to expand our services to take advantage of emerging social media customer service opportunities. CIC has certainly allowed us to decrease our costs, improve agent productivity, and integrate service delivery. We’re confident that as Ansafone continues to grow, we will be able to manage our costs and provide our customers with excellent customer services.”

The Interactive Intelligence Innovator Awards event will be held at the at the Indianapolis Marriott, Interactions 2013 Conference, May 13 – 16 in Indianapolis, IN.

About Interactive Intelligence – Interactive Intelligence Group Inc. is a global provider of contact center automation, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs approximately 1,400 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info (at) inin (dot) com; on the Net: http://www.inin.com.

Interactive Intelligence Christine Holley, Senior Director of Market Communications, +1 317-715-8220 christine.holley (at) inin (dot) com

About Ansafone Contact Centers Ansafone Contact Centers has been in business since 1970 and is a privately held company. Randall J. Harmat, President and CEO, purchased the company from his father, Joseph Harmat, over a decade ago and has grown the business from its answering services origins into a full service Contact Center. During his leadership, Ansafone has succeeded in attracting and retaining top industry talent that shapes current client support programs and is creating the vision for future services. In 2001, Ansafone moved into its current location in Santa Ana, CA and recently added a new facility in Ocala, FL to be the east coast corporate office. Ansafone has other facilities in the Midwest and Eastern Time zones to accommodate clients nationwide. Ansafone maintains an active disaster recovery plan and delivers maximum service availability for clients.

Today, Ansafone provides everything from answering services for small to medium sized businesses to large scale contact center management solutions for the Fortune 500. Ansafone is a hi-tech organization with old-fashioned values and culture. Every team member is a stake holder in our clients’ success. We never close and are always available 24/7/365 to assist our clients with their customers’ calls and electronic touches. We make every touch an extension of You! http://www.ansafone.com

Leonard Scales Ansafone Contact Centers 352-368-0918 begin_of_the_skype_highlighting 352-368-0918 FREE  end_of_the_skype_highlighting lscales (at) ansafone (dot) com

Ansafone Headquarters Located to Ocala

/ August 1, 2013   / Ocala Star Banner Press Release – Leonard Scales Quote

Ansafone Contact Centers LLC announced Monday it will be opening its corporate headquarters in downtown Ocala, although the company’s current offices in Santa Ana, Calif., will not be closed.

A $100,000 grant from the governor’s Quick Action Closing Fund apparently is driving the company’s decision to make Ocala the company’s headquarters as opposed to Santa Ana.

“We have been working with the state all year on this deal,” Ansafone President & CEO Randy Harmat said. “We have been implementing it and hiring the corporate headquarters people for the last six-seven months.”

The state has given the company until Dec. 31, 2014, to create the 37 jobs.

“We have already filled 30 of them,” Harmat said.

Those jobs are paying, on average, $39,619 a year.

Leonard Scales, Ansafone’s director of sales and marketing, said the company is planning to renovate a large garage that is attached to their current building, the former Maslow Insurance office, 101 NE Second St., Ocala.

“We didn’t use it for any garage space,” Scales said.

The state also is requiring Ansafone to make a $700,000 capital investment.

Harmat said the company will be spending $300,000-$400,000 to remodel the garage into office space.

So far, the company has made a capital investment of $1.3 million in Ocala. That exceeds the $700,000 capital investment the state now is requiring and the $300,000 capital investment the city of Ocala required for the $550,000 incentive it approved a year ago in the form of upgrades for parking.

Last year, MarionCounty also approved a $300,000 grant.

Harmat said there are almost 150 employees in Ocala and 450 employees total company-wide.

“We continue to be grateful for Florida for being a pro-business environment,” Harmat said.

That has allowed his company to expand.

Scales said the company will not close the current Santa Ana offices because the company wishes to maintain local support for its western clients.

“We are not abandoning any clients,” Scales said.

A year has passed since MarionCounty and the city of Ocala offered incentives for the company to open a call center bringing 300 new jobs to Ocala.

“Any time you can have headquarters in a community, that really adds value,” said Ocala-Marion County Chamber Economic Partnership President & CEO Kevin Sheilley. “I think it’s exciting to know that their experience has been so positive that they would want their corporate headquarters here.”

Ansafone is described on its website as “a multi-channel national call center” that “provides everything from basic answering services for small businesses to large scale contact center solutions” for major corporations.

Contact Susan Latham Carr at 867-4156 or susan.carr@starbanner.com.

Company Headquarters of Ansafone Moving to Ocala

By Susan Latham Carr Staff writer – Ocala Star Banner

Published: Monday, July 29, 2013 at 6:16 p.m.

Ansafone Contact Centers LLC announced Monday it will be opening its corporate headquarters in downtown Ocala, although the company’s current offices in Santa Ana, Calif., will not be closed.

A $100,000 grant from the governor’s Quick Action Closing Fund apparently is driving the company’s decision to make Ocala the company’s headquarters as opposed to Santa Ana.

“We have been working with the state all year on this deal,” Ansafone President & CEO Randy Harmat said. “We have been implementing it and hiring the corporate headquarters people for the last six-seven months.”

The state has given the company until Dec. 31, 2014, to create the 37 jobs.

“We have already filled 30 of them,” Harmat said.

Those jobs are paying, on average, $39,619 a year.

Leonard Scales, Ansafone’s director of sales and marketing, said the company is planning to renovate a large garage that is attached to their current building, the former Maslow Insurance office, 101 NE Second St., Ocala.

“We didn’t use it for any garage space,” Scales said.

The state also is requiring Ansafone to make a $700,000 capital investment.

Harmat said the company will be spending $300,000-$400,000 to remodel the garage into office space.

So far, the company has made a capital investment of $1.3 million in Ocala. That exceeds the $700,000 capital investment the state now is requiring and the $300,000 capital investment the city of Ocala required for the $550,000 incentive it approved a year ago in the form of upgrades for parking.

Last year, MarionCounty also approved a $300,000 grant.

Harmat said there are almost 150 employees in Ocala and 450 employees total company-wide.

“We continue to be grateful for Florida for being a pro-business environment,” Harmat said.

That has allowed his company to expand.

Scales said the company will not close the current Santa Ana offices because the company wishes to maintain local support for its western clients.

“We are not abandoning any clients,” Scales said.

A year has passed since MarionCounty and the city of Ocala offered incentives for the company to open a call center bringing 300 new jobs to Ocala.

“Any time you can have headquarters in a community, that really adds value,” said Ocala-Marion County Chamber Economic Partnership President & CEO Kevin Sheilley. “I think it’s exciting to know that their experience has been so positive that they would want their corporate headquarters here.”

Ansafone is described on its website as “a multi-channel national call center” that “provides everything from basic answering services for small businesses to large scale contact center solutions” for major corporations.

Contact Susan Latham Carr at 867-4156 or susan.carr@starbanner.com

Job Fair for Ansafone – Held in Ocala, Florida

Ocala Star-Banner – The Story

This week Ansafone held a several day job fair event at it’s downtown Ocala, Florida location with the goal of recruiting 60-80 people in the next few weeks. Ansafone is committed to recruiting talent in the local Ocala area to fill vital call center positions.

Ansafone delivers award winning call center services for healthcare, government, education, nonprofit organizations, and a several other industries. Ansafone is also bilingual English/Spanish and can support clients having this requirement.

Ansafone can be reached in Ocala, FL at (352) 368-0918.